Return & Refund Policy

At CrunchMaks, we are committed to delivering fresh, high-quality makhana snacks to our customers. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Returns

Due to the nature of food products, we do not accept returns of opened or used items. However, returns may be accepted in the following cases:

  • The product received is damaged, defective, or expired.
  • You received an incorrect item.
  • The package was damaged during transit.

To request a return, please contact us within 48 hours of delivery with your order details and clear photos of the product/package.

Refunds

Once your request is reviewed and approved, the refund will be processed to your original payment method.

Refunds may be issued for:

  • Damaged or defective products
  • Incorrect products delivered
  • Orders cancelled before dispatch

Refund processing typically takes 5–7 business days, depending on your bank or payment provider.

Order Cancellation

Orders can be cancelled before they are shipped. Once an order has been dispatched, cancellation requests cannot be accepted.

Non-Refundable Items

The following items are not eligible for return or refund:

  • Opened food products
  • Products damaged due to improper storage after delivery
  • Items returned without valid proof of purchase

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team. We will do our best to resolve your concerns quickly and fairly.

CrunchMaks – Bringing You Fresh, Crunchy & Delicious Makhana Snacks.